Terms of service

These Terms of Service apply to your use of www.peppercornpets.com and purchases made through the Peppercorn Pets online store.

By using our website or placing an order, you agree to these Terms.

In these Terms, “Peppercorn Pets”, “we”, “us” and “our” means Peppercorn Pets.

1. About Peppercorn Pets

Peppercorn Pets is an online store offering pet toys, gadgets, enrichment products, comfort items, feeding accessories and pet lifestyle products.

We sell to customers in selected countries and regions.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law or other applicable consumer protection laws.

If there is any inconsistency between these Terms and your non-excludable consumer rights, your consumer rights prevail.

3. Use of our website

You agree to use our website only for lawful purposes.

You must not:

misuse the website
attempt to interfere with website security
upload malicious code
scrape, copy or harvest data without permission
use the website for fraudulent activity
impersonate another person
provide false or misleading information
interfere with another customer’s use of the website

We may restrict or refuse access to the website if we reasonably believe these Terms have been breached.

4. Product information

We aim to ensure product descriptions, images, prices and availability are accurate and up to date.

However, product colours, textures, packaging and appearance may vary slightly due to photography, screen settings, supplier updates or manufacturing differences.

Where we use enhanced or styled product imagery, we aim not to misrepresent the product’s size, colour, materials, included accessories or function.

5. Product safety and suitability

Pet products should always be used appropriately and under suitable supervision.

You are responsible for selecting products that are suitable for your pet’s size, age, behaviour, chewing strength, health, temperament and needs.

No pet toy is indestructible. Remove and replace items that become damaged, broken, loose, sharp or unsafe.

Product information is general only and is not veterinary advice. If your pet has a medical condition, behavioural issue, allergy or special need, seek advice from a qualified veterinarian or appropriate professional before using a product.

6. Orders

When you place an order, you agree that:

the information you provide is accurate and complete
you are authorised to use the payment method provided
you are purchasing for personal use unless we agree otherwise
you will review your order details before submitting payment

After you place an order, you may receive an order confirmation email. This does not guarantee acceptance of the order if there is an error, stock issue, payment issue, suspected fraud or other problem.

We may refuse or cancel an order where reasonably necessary, including where:

a product is unavailable
pricing or product information was incorrect
payment cannot be processed
delivery is not available to your location
the order appears fraudulent or suspicious
the order breaches these Terms

If we cancel an order after payment has been made, we will refund the amount paid, unless we are legally entitled to withhold it.

7. Pricing and payment

Prices are displayed in the currency shown at checkout.

For international customers, prices, duties, taxes and shipping costs may vary depending on your location and the settings available through our store.

We reserve the right to change prices at any time before an order is placed.

Payment must be received before an order is processed.

8. Shipping and delivery

Shipping is subject to our Shipping Policy.

Delivery estimates are estimates only unless expressly stated otherwise.

We are not responsible for delays caused by customs, carriers, incorrect customer information, weather, public holidays, supplier delays or events outside our reasonable control.

9. Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or other charges imposed by your country or region.

Unless clearly stated at checkout, you are responsible for any such charges.

Failure to pay customs or import charges may result in delays, return of the parcel, or other costs.

10. Returns and refunds

Returns, refunds, replacements and exchanges are handled in accordance with our Refund Policy.

Nothing in our Refund Policy limits your rights under the Australian Consumer Law or other applicable consumer protection laws.

11. Promotions and discount codes

From time to time, we may offer promotions, discount codes or special offers.

Promotions may be subject to specific terms, including expiry dates, minimum spend, product exclusions, country restrictions or usage limits.

We may modify or withdraw a promotion where reasonably necessary, provided this does not affect rights already accrued by law.

Discount codes cannot usually be applied retrospectively after an order has been placed.

12. Reviews and customer content

If you submit a review, photo, comment, testimonial or other content, you grant us permission to use, reproduce, edit and display that content for business, marketing and website purposes, unless you tell us otherwise in writing.

You must not submit content that is false, misleading, offensive, unlawful, defamatory, infringing or harmful.

We may moderate, refuse or remove content where reasonably necessary.

13. Intellectual property

All website content, including text, images, graphics, logos, icons, product copy, layout and branding, is owned by or licensed to Peppercorn Pets unless otherwise stated.

You may not copy, reproduce, distribute, modify or commercially use our content without written permission.

14. Third-party links and services

Our website may include links to third-party websites, apps, payment providers, social media platforms or services.

We are not responsible for third-party websites or services. Your use of third-party services may be governed by their own terms and privacy policies.

15. Account security

If you create an account, you are responsible for keeping your login details secure.

You must contact us immediately if you suspect unauthorised access to your account.

16. Limitation of liability

To the maximum extent permitted by law, Peppercorn Pets is not liable for indirect, incidental, special or consequential loss, including loss of profit, loss of opportunity, loss of data or loss arising from website interruption.

This clause does not exclude or limit liability that cannot be excluded under the Australian Consumer Law or other applicable laws.

17. Events outside our control

We are not responsible for delays or failure to perform obligations caused by events outside our reasonable control, including carrier delays, supplier disruptions, customs delays, natural disasters, labour disputes, technical failures, cyber incidents, government restrictions or other unexpected events.